Delivery Information

We do everything possible to guarantee you a simple, fast and secure delivery experience.

Order processing

All orders are prepared and shipped within 24 to 72 business hours after payment validation, excluding weekends and public holidays.
During periods of high activity (promotions, holidays), this delay may be slightly extended.

Delivery times

Delivery times vary depending on your place of residence:

• National delivery: 2 to 7 business days
• International delivery: 5 to 15 business days (depending on the country)

These times are indicative and may vary depending on the carriers.

Shipping costs

Shipping costs are calculated automatically when validating your order and may vary according to:

• the destination
• the weight of the package
• the chosen delivery method

Free delivery offers may be available during certain promotions.

Order tracking

As soon as your order is shipped, you will receive a tracking number by email or SMS allowing you to track the delivery of your package in real time.

Delivery delays

We are not responsible for delays caused by carriers, customs or exceptional circumstances (strikes, weather conditions, etc.). However, we remain available to assist you and track your order.

Unreceived or lost packages

If your package has not arrived within the estimated time, please contact us. We will open an investigation with the carrier to resolve the situation as soon as possible.

Contact

For any questions regarding your delivery, you can contact us via our contact page or by email. We will reply to you promptly.